As I noted I had a heck of day yesterday. One thing after another. Here is part two of the bad day. I sold a name this week. Happy with the price, excited about the sale. Then, I get an email asking if I really am the owner. I’m not one to use privacy so just the heading alone got me worried. Sure enough I’m not on the whois. I asked the old question. “Did I buy it with little time until expiration and forgot to renew?”. “Did I forget to hit accept?”. It was much simpler than that. I had purchased the name through Godaddy Buy it Now Premium auction and they took my money. I got an email saying that they had received the money and all was well. I wrongly took it as the name was in my account. I assumed that since it was Godaddy to Godaddy it would automatically be pushed from account to account. They never got the domain. They paid the guy my money but never got the domain. That was in May. Yes it’s been a long time but I don’t go over every domain I buy and unless it’s one of my high end domains, it’s easy to lose one in the shuffle. My fault yes, but here is why I am pissed.
One, I should have made sure it was in my account. I buy and sell so many domains I glance too quickly. Rely on emails too much. I need to check to make sure they are in my account each time and the contact and info is correct. I always do this with domains over $1000 but below I am not as careful. Two, the VIP service girl lets me know that Godaddy is not an escrow. It is my responsibility to make sure it’s been transferred. They paid the guy because I didn’t tell them otherwise. This is complete bullshit. They charge 30% of a sale that should go to staffing to at least make sure that domains have transferred before they pay out.
We all know how long it takes Godaddy to pay us for premium sales. Almost 90 days sometimes. “You’re telling me that they can’t pay someone to make sure that a name is transferred correctly”, I asked? Shehe told me that NOW, not THEN, they AUTOMATICALLY tranfer after 5 days. Asked why now, she said it’s because they were having some troubles when they did it the previous way. So they are looking into it. Trying to contact the guy that took my money. It’s one thing for a guys with a crazy work schedule to get unorganized but for a billion dollar company to not double check their work is unacceptable in my opinion. They won’t give me back my money because they are out money. My mistake for assuming that they would take care of things. And they are right. I am unorganized and it bit me in the ass. My fault for not making sure Godaddy does their job. I am having lunch with Paul Nicks at DomainFest at the lunch with an expert. I signed up because I thought he had built a very successful program and looked forward to personally talking to him. That was before this. Our conversation may be a little different now.
PS. I gave them 24 hours to call me personally about it. My VIP wasn’t “signed in to the phones yet” (ie at work but not ready to work) when I called originally and I told him to call me back. He never did.
Follow up: Wow. Amazing home much impact a post can have. My Godaddy rep immediately contacted and cleared a few things up. First. I didn’t purchase a “premium auction” auction. Despite the fact I came in through the main page and did a “Buy It Now”, it was just a regular auction purchase. Regular auction purchases are just a platform that evidently Godaddy runs but runs like ebay. You’re on your own. You just have to let them know if it doesn’t go well. But that was the past. Now the Godaddy to Godaddy transactions are automatic and the domain with transfer on its own. I also will either get me the domain or give me my money back. I want the domain but I appreciate the fact they will refund my money. It’s appreciated because it was my fault and I feel happy they have revamped the system so things like this won’t happen again. I do wonder what would have happened if I didn’t write this post but the long and the short of it is, they are on top of it and doing the best they can at this point. That’s the best I can ask for given the time period.