I sold a domain recently that was registered at Register.com. There are many reasons why I don’t use Register.com but I recently found one more. Getting a domain out of Register.com is like trying to get a one paragraph article out of Danny Welsh (I kid). Nearly impossible. They do everything they can to make it difficult. A questionnaire. Warnings of things that could wrong. Small buttons and odd wording that require more attention than the normal transfer procedure. They even try to bribe you with a horrible deal of $15 plus renewal fee. But that’s not where it ends.
After you have filled out the unnecessary forms and hit the email the auth code button you are left with this. “We will email you the authorization code in 4 to 5 days” That’s right 4 to 5 days. To get the simple transfer code that could be sent in seconds. Like you might change your mind. I was furious so I called. I chose the “call me back” method because the wait was 10 minutes and sure enough they called me back. I told them I wanted them to email me the code immediately. The guy’s name was Shane and he was actually very nice. After a little chit chat he said he just needed to verify that it was me by sending me a code to the corresponding email and I should read it back. I said “Why don’t you just send that authorization code to that same email and that’s all the confirmation I need” If it’s not me then I don’t get the code. He said he still had to verify. To avoid explaining to him why none of this made sense I just read him the code, thanked him, and told him to send me the code…..Immediately. And he did.
It is ridiculous that a major registrar is so obtrusive to any customer transaction. If they would simplify everything and reduce the prices they wouldn’t have to worry so much about transfers out. Until then I can’t see why everyone wouldn’t transfer all their domains out.